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Call recording for quality
Capture Touchpoints Along the Customer Journey

Customer experience (CX) expectations have changed. Today, customers expect lightning-fast responses across multiple channels while organizations are obligated to respect new regulatory frameworks and privacy requirements. All this is driving significant business process change while also affecting the progress and achievement of corporate objectives.

To keep pace, management of the customer experience is key. Identifying key issues as they arise, determining their root cause, and responding quickly, while determining the underlying key learnings requires a more comprehensive approach than ever before.

By implementing Omni-Channel recording software for call centers via automated tools, organizations can extracting actionable insights to help them monitor and train agents, while analyzing the “Voice of the Customer”. Whether you customers prefer audio, screen or text-based communications, contact center screen recording and call center monitoring programs can help your organization efficiently achieve its business objectives.

Whether you need full quality management functionality or just omni-channel recording, we got you covered

Advantages
The Advantages of the Enghouse Interactive Recording and Quality Management Solution
Reduce risk
Simplified Compliance with All Regulatory Requirements
Designed to meet regional and international compliance and regulatory needs: PCI-DSS, HIPAA, MiFID II, and GDPR, this ensures QA in a call center.
Review interactions
Interoperable across many PBX, UC, and Call Center platforms
Compatibility assured with multiple best of breed PBX, UC (Ring Central, Microsoft Teams), and call/contact center platforms, and is one of the first Omni-Channel recording platforms in the world certified for Microsoft Teams.
Secure cloud
Drives Significant Customer Experience Improvements
Contact Center quality management teams have realized greater returns when using Enghouse Interactive Recording and Quality Management solutions.
Certifications & Accreditations
Enghouse works with leading industry partners and adheres to the most stringent standards.
Deployment Options

Enghouse Interactive solutions offer multiple deployment options

Enghouse Collateral
One-Pager
Call Recording: Quality Management Suite (QMS) For Cloud
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One-Pager
QMS for Cloud One-Pager
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Brochure
Enghouse Call Recording & Quality Management: Integrated with Microsoft Teams
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Enghouse Resources
Analyst Report
Analyst Report
Analyst Report
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