From the first point of contact, to making sure a customer reaches the right person, providing your team with the tools to identify, prioritize and route calls every time is essential. The reality of pervasive remote working and hybrid work environments, has far reaching impacts, including how to ensure that customers are properly served, even when no-one is in the actual office.
With more than 25 years of success in developing and enhancing the world’s most widely deployed attendant console solutions, it’s evident that fast and accurate call handling is of utmost importance in creating an exceptional first impression. Enghouse Attendant Console solutions combine flexible call handling features with comprehensive directory and presence information, ensuring that the front office can manage and dispatch interactions to the correct persons quickly and efficiently, no matter they may be located- locally or globally.
Superior call handling capabilities – simplified. Whether you expect your receptionist to provide a high-quality caller experience, or your needs are more complex Enghouse Attendant Console solutions are reliable, intuitive, cost-effective, and scalable.