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Customer interacting with attendant console
Industry-leading Attendant Consoles

From the first point of contact, to making sure a customer reaches the right person, providing your team with the tools to identify, prioritize and route calls every time is essential. The reality of pervasive remote working and hybrid work environments, has far reaching impacts, including how to ensure that customers are properly served, even when no-one is in the actual office.

Used by PBX and UC Manufacturers

With more than 25 years of success in developing and enhancing the world’s most widely deployed attendant console solutions, it’s evident that fast and accurate call handling is of utmost importance in creating an exceptional first impression. Enghouse Attendant Console solutions combine flexible call handling features with comprehensive directory and presence information, ensuring that the front office can manage and dispatch interactions to the correct persons quickly and efficiently, no matter they may be located- locally or globally.

Superior call handling capabilities – simplified. Whether you expect your receptionist to provide a high-quality caller experience, or your needs are more complex Enghouse Attendant Console solutions are reliable, intuitive, cost-effective, and scalable.

Advantages
The Advantages Of Enghouse Attendant Console
Easy to use
Easy to Use
Combining intuitive call handling with powerful unified communications capabilities ensures improved productivity and a better customer experience.
Never miss a call
Never Miss a Call
Single click shortcuts and intuitive capabilities optimize call flows and routing/redirections, with presence indicating whether or not an individual is currently available.
Optimize
Optimize and Extend Your Existing PBX or UC solutions
Highly reliable software solutions are created for, and integrate with leading PBX, Unified Communications, XaaS cloud, and mixed-switch environments.
Scalability
Scalable
From a single console deployment to a multi-tenant deployment with thousands of consoles, including enterprises with over 100,000 contacts.
Features and Benefits
The 5 Benefits of Enghouse Interactive's Attendant Console Solution
Incoming calls
Intelligent Call Queuing
Powerful queuing engines identify and route calls to the most appropriate resource. Real-time status information ensures calls can be answered without delay.
Multi-tenant
Support Multi-company Sites
Intuitive interface enables local or geographically dispersed operators to manage calls efficiently and quickly at a single-site or across highly complex multi-site, multi-tenant, multi-language environments.
Visual dashboard
Presence Enabled Directory
Powerful directory features provide access to centralized, comprehensive contact information. Contact data is easily maintained with directory integration.
Choice
Flexible Rules
Treat calls or queues differently depending on applied business rules. Increase customer service levels by providing high-value customers priority over less urgent calls, play different status greetings depending on originating queue or destination, or route calls to a specific office based on time zone.
Employee
Provide Personalized Customer Service
Use caller ID and screen-pop directory information to greet the caller by name and quickly establish the likely reasons for the call.
Call center employee
Deployment Options

Enghouse Interactive solutions offer multiple deployment options

Enghouse Collateral
One-Pager
Attendant Consoles: For Avaya, Cisco, Microsoft, and Ribbon UC Environments
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Brochure
Intuition Advanced Console for Avaya Unified Communications Environments
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