Contact Center Solutions that Deliver Better Customer Experiences

Like all parts of the business, the contact center needs to play its part in meeting sustainability objectives. Here are 3 ways that technology can make greener, more sustainable contact centers.

Every organization should understand the benefits of IoT in customer service, from improving CX and increasing efficiency.

In essence a CCaaS solution enables organizations to handle all customer interactions through a single, cloud-based platform. Typically, it supports communication through a range of channels such as voice, chat, SMS, email, social media, and other media, such as video.