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Contact Center Solutions that Deliver Better Customer Experiences

Enghouse Interactive's broad portfolio of product capabilities enables your organization to get the most out of your call center

About Us

What We Do

We deliver a broad range of call center solutions designed to deliver winning customer experiences (CX). Enghouse Interactive helps transform the call center from a cost center to a powerful growth engine.

Featured Product Categories

Contact Center

Provides the benefit of a comprehensive, operationally-flexible contact center solution without the headaches of owning it.

Recording & Quality Management

Protect your customers and your organization with HD call recording, keyword indexing, timestamping, and encryption. Quality Management helps optimize agent coaching, training, and performance.

Agent Improvement

Optimize agent skills and engagement while improving Customer Experiences (CX).

Self-Service

Help customers help themselves and easily enable them to zero out to an agent for more complex needs. Includes IVR, speech recognition, and voice biometrics.

Artificial Intelligence

Listen, Understand and Act on what your customers are saying. Optimize processes, services, and solutions based on real customer inputs.

Outbound Communications

Proactively engage with customers, partners, suppliers, via agents or using agentless outbound notifications, while ensuring all regulatory obligations are respected.

Unified Communications/UCaaS

Increase communications capabilities and efficiency, and enhance organizational collaboration while reducing costs, by replacing the limited functionality of an old PBX.

Analytics

Used as a call center quality-monitoring program to continually assess the performance of your underlying applications, and infrastructure.

What sets us apart

With over 35 years of experience in the Contact Center Industry, Enghouse Interactive offers two hallmark points of difference - Reliability and Choice

Reliability

Across the organization, we do what we say and finish what we start. We are committed to continually evolving our solutions to deliver the advanced capabilities that our customers need while ensuring we consistently honor all our financial commitments.

Choice

By offering Cloud, On-Premise, or Hybrid deployments, we ensure that our customers can use the approach that best meets their needs, with the ability to seamlessly transition from one platform to another on their timelines. Enghouse Interactive simplifies the advanced integrations customers want by leveraging a broad range of technologies based on open standards.

Enghouse Interactive works with most industry verticals. Explore some featured industry-specific solutions.

Explore Solutions Tailored to Your Size of Company

Enterprise-Size Companies

Enterprise Contact Centers (500+) Geo-redundant Contact Center Solutions. Deployed Globally. Managed Locally.

Medium-Size Companies

Medium Contact Centers (250-500 Agents) Growing Small Business. Aspirational Enterprises. Where Does Your Organization Fit?

Small-Size Companies

Small Call Centers, Help Desks (10-250 Agents) Cost Effective. Fully Featured. Easy to Use.

Featured
Blog Posts

Browse More Articles

Mar 17, 2023 | By Larry Ekiert

5 ways to supercharge your contact center experience

Customer expectations around the contact center experience are rising continually. Organizations know they need to act - but where to start?

Feb 13, 2023 | By Blake Morgan

CX Lessons Every Organization Can Learn from Big Companies

Want to improve your customer experience? The best examples are right in front of you. No matter your size or industry, here are four CX lessons that every organization can learn from big companies:

Jan 20, 2023

3 Options to Integrate Call Recording with Microsoft Teams

Companies are increasingly embracing Microsoft Teams. So, what are the best options to integrate call recording with MS Teams?

Latest From Enghouse Interactive

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Press Releases

Enghouse Systems Acquires SaaS Provider VoicePort

Press Releases

Enghouse Systems Acquires Competella AB, expands Enghouse Interactive CX portfolio with additional Teams capabilities in Northern Europe

Press Releases

IntelePeer and Enghouse Interactive Collaborate to Create Automated COVID-19 Vaccination Scheduling Solution for Rural Areas

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Contact Center as a Service

Resilient. Flexible. Accessible. Ensuring The Hybrid Workforce Is Always Available

Webinar: On-Demand

5 Ways to Supercharge Your Call Center Experience

Embrace Evolution

With Microsoft Teams Call Center Software Solution By Enghouse Interactive

SmartQuality

Evaluate 100% of Agent Interactions – Consistently. Comprehensively. Without Bias.

AI Insights

Extract Actionable Insights That Empower Agents to Improve the Contact Center Experience.

Enghouse Connect

Improve Customer Responsiveness – Engage Staff over Audio, Video, Text, or Email – Anytime. Anywhere.

Contact Center Solutions that Deliver Better Customer Experiences

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