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Contact Center Solutions that Deliver Better Customer Experiences

Enghouse Interactive's broad portfolio of product capabilities enables your organization to get the most out of your call center
About Us
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What We Do
We deliver a broad range of call center solutions designed to deliver winning customer experiences (CX). Enghouse Interactive helps transform the call center from a cost center to a powerful growth engine.
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What sets us apart
With over 35 years of experience in the Contact Center Industry, Enghouse Interactive offers two hallmark points of difference - Reliability and Choice
Reliability
Reliability
Across the organization, we do what we say and finish what we start. We are committed to continually evolving our solutions to deliver the advanced capabilities that our customers need while ensuring we consistently honor all our financial commitments.
Flexibility and choice
Choice
By offering Cloud, On-Premise, or Hybrid deployments, we ensure that our customers can use the approach that best meets their needs, with the ability to seamlessly transition from one platform to another on their timelines. Enghouse Interactive simplifies the advanced integrations customers want by leveraging a broad range of technologies based on open standards.
Industries
Enghouse Interactive works with most industry verticals. Explore some featured industry-specific solutions.
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Dec 22, 2021 | By LarryE

Technology Can Make the Workplace More Appealing and Interesting while Enhancing Performance. Many technologies can improve the overall agent experience, as always, starting with the basics has proven to be the best approach.  Foundational technologies include delivering (and continuously optimizing) context-sensitive prompting in your IVR, integrating your contact center with your CRM to facilitate the development of first-party data, and implementing and enhancing knowledge management systems to improve your self-service capabilities.

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Oct 27, 2021 | By LarryE

From digital natives to boomers. Anyone with a cell phone and an app, everyone expects more. Customers expect their time to be valued and that any interaction they have with your organization is efficient, leading them to their desired outcome. They also expect to be treated in a highly personalized manner.

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Oct 12, 2021 | By LarryE

For organizations to improve their overall customer experience (CX), they must focus on how they engage with their customers, by listening understanding, and acting on what customers are telling you, and by ensuring that you’re providing your staff (front-line, back-office, and support) with the tools they need act efficiently and effectively.

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Latest From Enghouse Interactive
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Press Releases
IntelePeer and Enghouse Interactive Collaborate to Create Automated COVID-19 Vaccination Scheduling Solution for Rural Areas
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Press Releases
Enghouse Interactive, Americas Earns Prestigious ISO 27001 Certification
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Press Releases
Enghouse Systems Acquires Vidyo, Inc. Acquisition expands Enghouse Interactive product portfolio
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