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With Enghouse Interactive’s development process based on four foundational pillars: Omni-channel capabilities, Applications Architecture, Open Standards and Interoperability, our contact centers are built to deliver leading-edge services today, while being prepared for tomorrow.

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Omni-Channel Communications
Integrates inputs from a wide range of channels: voice, video (webRTC), chat/SMS, email, mobile and social media streams across the cloud Contact Center including call recording & quality management, Artificial Intelligence (AI) and other services. This approach also ensures the simplified integration of new channels – as they emerge in the future.
Open Standards
Leveraging industry-leading open standards and non-proprietary protocols enables our Contact Center solutions to integrate with a wider range of third-party applications without the need for extensive, customer-specific customization.
Applications Architecture
Our Cloud Contact Center (CCaaS) is structured as a highly reliable, versatile, and flexible platform upon which/from which other services, features, functionality, applications, and capabilities can be integrated, leveraged or extended.
Interoperability
Enghouse Interactive Contact Centers work with all SIP based PBXs and network infrastructures. This eliminates the risk of stranding a technologically-viable UC platform before the organization has extracted maximum value from that investment.
A modular approach is used with all Enghouse Interactive applications, solutions, and consulting practices. This ensures that organizations can implement a solution that meets their current needs and that will be able to evolve with them, ensuring the integration of new features or functionality as released. There are no limitations.
CERTIFICATIONS & ACCREDITATIONS
Enghouse works with leading industry partners and adheres to the most stringent standards.
Deployment Options

Enghouse Interactive solutions offer multiple deployment options – choose the one that’s right for you!

Partnerships
Verified and Certified Interoperability across industry-leading PBX, UC and UCaaS solutions
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