Resources

Find the edge you need to optimize your customer experience (CX). Explore this comprehensive market analysis to gain insight into rapidly-changing customer demands, emerging preferences, and underlying concerns that can help you quickly enhance your business’s effectiveness.

Cloud, on-Premise, or Hybrid option, each can integrate the applications and communications channels (voice, video, chat/SMS, email, mobile and social media) that customers demand. Learn more.

Analyze the Customer Journey at every touchpoint. Streamline customer engagement. Help your customers help themselves. Learn more.

Understand the most prevalent issues being experienced in the US financial services sector and what solutions can help. Learn more.

Cloud Contact Centers enable organizations to quickly optimize and personalize their Customer Experience (CX) capabilities. Learn more.

With the growth of hybrid work models and work from home, one thing is more important than ever: integration. Discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces.

Contact Center call volumes are constantly increasing, which means at best, supervisors are only able to assess 5% of agents calls. Find out how to assess 100% of agent calls with consistency and without bias.

For IT and business leaders, quickly finding a successful CX strategy can be a huge competitive differentiator. Metrigy’s real-world metrics from leading organizations, will show how to drive measurable CX improvements.

Team collaboration is the fastest-growing application within the UC suite. Metrigy explores the key benefits resulting from the integration of the UC and contact center, including increases in customer ratings (56.7%) and decreases in operational costs (19.7%).

This buyers guide examines the North American contact center market, and covers the contact center on-premise systems and hosted/cloud markets.

Download your copy now to receive in-depth insights on video and next generation customer contact technologies in your contact center.

Your contact center can provide you with the first-party data needed to accelerate the understanding of your customers. Act on it to easily personalize the Customer Experience.