ContactBabel: The US Customer Experience Decision Makers’ Guide 2022-23
Find the edge you need to optimize your customer experience (CX). Explore this comprehensive market analysis to gain insight into rapidly-changing customer demands, emerging preferences, and underlying concerns that can help you quickly enhance your business’s effectiveness.
US ContactBabel: Decision Maker Guide (DMG) Contact Center Solutions (2022)
Cloud, on-Premise, or Hybrid option, each can integrate the applications and communications channels (voice, video, chat/SMS, email, mobile and social media) that customers demand. Learn more.
Metrigy: UC, Contact Center Integration Drives Business Value – Q3 2021
With the growth of hybrid work models and work from home, one thing is more important than ever: integration. Discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces.
ContactBabel: AI-Enabled Agent Quality Assessments Optimize Contact Center Performance
Contact Center call volumes are constantly increasing, which means at best, supervisors are only able to assess 5% of agents calls. Find out how to assess 100% of agent calls with consistency and without bias.
Metrigy: Optimizing Customer Experience: The Recipe for Success
For IT and business leaders, quickly finding a successful CX strategy can be a huge competitive differentiator. Metrigy’s real-world metrics from leading organizations, will show how to drive measurable CX improvements.
Metrigy: Team Collaboration in the Contact Center – Q3 2020
Team collaboration is the fastest-growing application within the UC suite. Metrigy explores the key benefits resulting from the integration of the UC and contact center, including increases in customer ratings (56.7%) and decreases in operational costs (19.7%).
US ContactBabel: ICG – Customer Engagement & Personalization – June 2021
Your contact center can provide you with the first-party data needed to accelerate the understanding of your customers. Act on it to easily personalize the Customer Experience.
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