As Teams quickly evolves, it enables organizations to intelligently manage all contact center interactions. Download this ebook to learn how it helps businesses drive revenue, increase agent engagement and tracks productivity.
Unified Communications and the Contact Center. Easily said, easily done – if you are aware of the various issues that need to be considered – ahead of time. Simplify and accelerate collaboration across the organization. Guarantee success.
It’s the new reality. No longer restricted to just being in an office, agents and supervisors can be deployed where and when they are needed, permanently or on a temporary basis. Its now easier than you think.
Explore the benefits of migrating from an existing on-premise based contact center to the cloud. With built-in resiliency and business continuity, along with easy deployment, it provides the operational flexibility needed to meet customer expectations – today and tomorrow.
With the growth of hybrid work models and work from home, one thing is more important than ever: integration. Discover how companies are future-proofing their contact centers as they adapt to remote and hybrid workforces.
Team collaboration is the fastest-growing application within the UC suite. Metrigy explores the key benefits resulting from the integration of the UC and contact center, including increases in customer ratings (56.7%) and decreases in operational costs (19.7%).
This buyers guide examines the North American contact center market, and covers the contact center on-premise systems and hosted/cloud markets.
Your contact center can provide you with the first-party data needed to accelerate the understanding of your customers. Act on it to easily personalize the Customer Experience.
Gain the insights you need to deliver better customer experiences with empathy. Download this guide to understand customer preferences and underlying concerns while enhancing your business’s efficiency and effectiveness.
Drive sales, improve customer experience, and ensure compliance – automatically. Your customers are talking, are you listening?