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North America Video Library
Self-Service In The Contact Center: When, How & Why Customers Self-Help

ContactBabel engages with decision makers on and off the record. Hear what’s, why and the how behind many self-service decisions.

John Cray (EI) & Steve Morrell (ContactBabel)
North America Video Library
Microsoft Teams & the Contact Center: Collaborate to Innovate – July 2020

Metrigy has unearthed the key reasons why and how the most successful companies have deployed and now use Microsoft Teams in the Contact Center and across the organization.

Jacki Tessmer (EI), Robin Gareiss (Nemertes Research)
North America Video Library
The Show Must Go On: How the Pandemic Changed Contact Centers Forever

ContactBabel has been tracking the contact center industry for over 10 years and identifies the key areas that have been transformed over the last year, and how best to meet tomorrow’s needs now.

Jacki Tessmer (EI), Steve Morrell (ContactBabel)
Self-Service In The Contact Center: When, How & Why Customers Self-Help
Analyst Reports and Whitepapers
Analyst Report
Analyst Report
Analyst Report
Analyst Report
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