May 26, 2023 | By Hellen BillinghamEvery organization should understand the benefits of IoT in customer service, from improving CX and increasing efficiency.
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UCaaS and CCaaS: How Convergence Drives and Disrupts Communications
Watch this webinar to receive an overview of our new UCaaS solution and how it will deliver more value to your contact center.
Vince Mifsud (EI) , Robin Gareiss, (Metrigy Research), Reuben Tozman, (Vidyo) and Wayne Lee (EI) 
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May 18, 2023 | By Helen BillinghamIn essence a CCaaS solution enables organizations to handle all customer interactions through a single, cloud-based platform. Typically, it supports communication through a range of channels such as voice, chat, SMS, email, social media, and other media, such as video.
May 12, 2023 | By Hellen BillinghamMother's Day has the potential to either make or break your reputation with individual customers. If you get customer service right, you will earn people's trust for the long term. However, Mother's Day isn't simple for retailers to get right.
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