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May 26, 2023 | By Hellen Billingham

Every organization should understand the benefits of IoT in customer service, from improving CX and increasing efficiency.

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May 18, 2023 | By Helen Billingham

In essence a CCaaS solution enables organizations to handle all customer interactions through a single, cloud-based platform. Typically, it supports communication through a range of channels such as voice, chat, SMS, email, social media, and other media, such as video.

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May 12, 2023 | By Hellen Billingham

Mother's Day has the potential to either make or break your reputation with individual customers. If you get customer service right, you will earn people's trust for the long term. However, Mother's Day isn't simple for retailers to get right.

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