The new normal brings new challenges for contact centers. Needs and expectations are constantly changing from customers, agents and the business itself, meaning that the interim solutions implemented for the lockdown may not be able to cope moving forward.
This guide provides some insight into the areas that organizations need to focus on in order to accelerate their digital transformation, empower remote workers and prepare for he inevitable, so that they can operate from anywhere, anytime, as needed.
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About Enghouse Interactive
We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.
Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.