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Keep Everyone Involved in the Scheduling Process

Enghouse Interactive Workforce Management is delivered using industry-leading solutions, which enables the analysts, supervisors, and agents using your Enghouse Interactive Contact Center to work collaboratively to deliver optimized forecasts and schedules while helping to control costs.

The Workforce Management Practice is structured and expertly staffed to assess and optimize your agent requirements. Powered by a fully integrated communications platform – offering email, SMS text messaging, dedicated agent portals and mobile apps – they ensure that all team members can easily interact with other members and managers to optimize their work schedules within well defined business rules using intuitive self-service tools.

Features and Benefits
Top 9 Benefits of Enghouse Workforce Management
Reduce overhead
Control Costs & Reduce Operational Risk
Wizard-based forecasting and scheduling
optimization
Ensure Accurate Scheduling & Operational Optimization
Automated attendance and real-time adherence monitoring
Employee
Promote Productive, Satisfied Agents
Flexible scheduling and individual shift bidding and trading
Operational flexibility
Plan More Efficiently
Save and reuse an unlimited number of staffing plans
Operational flexibility
Enhance Staff Efficiency & CX
Skills-based staffing algorithms
Operational flexibility
Improve Staffing and Scheduling
Fosters collaboration between remote workforce management (WFM) analysts, supervisors, and agents
Cost for value
Save Time and Money
Save and reuse an unlimited number of staffing plans
Always available
Real-time Scheduling…No Missed Shifts
Built-in multi-channel communications, including CommunityWFM Everywhere™ mobile app enables agents to view schedules in real-time
Multiple devices
Needs-based Solutions
Two solutions – Enterprise and Essentials – to accommodate the needs of many types of workforces, at the right price-point
Call center employee
Partnership
Enghouse Contact Centers integrate and leverage industry-leading Partners to enable you to deliver the customer experience you want…your way!
Deployment Options

Enghouse Interactive solutions offer multiple deployment options

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Workforce Management (WFM)
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