Enghouse Interactive Workforce Management is delivered using industry-leading solutions, which enables the analysts, supervisors, and agents using your Enghouse Interactive Contact Center to work collaboratively to deliver optimized forecasts and schedules while helping to control costs.
The Workforce Management Practice is structured and expertly staffed to assess and optimize your agent requirements. Powered by a fully integrated communications platform – offering email, SMS text messaging, dedicated agent portals and mobile apps – they ensure that all team members can easily interact with other members and managers to optimize their work schedules within well defined business rules using intuitive self-service tools.