Video Conferencing

Video is no longer ‘coming soon’, it’s here, right now. With consumers using video in just about every way possible in their personal interactions, the expectation is that video should be an option when they are looking to resolve a business need or solve an issue.

Face-to-Face Collaboration Gets Results

Omni-channel contact centers integrate video the same way they treat social media and audio, as part of a total solution that enhances the customer experience (CX). With the ability to record the video stream and capture screen interactions, quality management, and agent optimization are further enhanced and simplified. By using video to see the problem first-hand – agents can better assess the situation for themselves and determine the best course of action, typically much more quickly than relying on someone trying to describe the issue. The result is a shorter timeframe from first contact to resolution – a benefit to both the customer and the organization.

Security is NOT an after-thought. It’s Security By Design

Vidyo provides the highest level of security – across cloud, hybrid, and on-premise deployments. Communications are secured using a constantly evolving range of security technologies and protocols to ensure the highest level of privacy can be provided, while also adhering to SOC 2 and HIPPA regulations.

Cloud-based deployments can be completed rapidly, with no disruption to ongoing operations, delivering a quick ROI, while its robust and optimized cloud services eliminate the ongoing burden of managing a video network. This frees up the organization’s IT resources to focus on strategic projects that better impact bottom-line results.