Unified Communications delivers the range of communications and collaboration capabilities your organization needs to provide the customer experience (CX) that your customers demand and expect.
Increasingly, customer-focused organizations have been replacing their PBX’s with Unified Communications solutions – either in the cloud, deployed in their own or 3rd party provided hosted environments, or on a hybrid basis – to benefit from the advanced capabilities and operational flexibility these solutions provide, while also future-proofing the organization.
Recent independent analyst research has shown that more that 72% of small and mid-size organizations have the highest frequency of CC+UC integration, of which more than 62% have done so using the same provider for both.
Centrally deployed, managed, and optimized secure Unified Communications. Collaborate with peace-of-mind.
Benefit from the co-development of Enghouse Interactive Unified Communications and Contact Center applications to optimize your organization’s Customer Experience (CX) capabilities quickly and easily. The convergence of UC and contact center capabilities simplifies all customer workflows, regardless of the entry point, and helps to manage conversations effectively.
Enghouse Connect is a single UCaaS (Unified Communications as a Service) application for chat, video, and telephony that offers an elegant user experience for threaded, persistent chat and robust video collaboration.
With Enghouse Connect as your communication backbone, you will be able to leverage the leading technology in video communication to implement a highly customizable UCaaS solution that will enable efficient collaborations within your teams.
Also available as a standalone Enghouse Connect solution that can be integrated with a wide range of 3rd-party Contact Center platforms or other standalone applications
Enghouse Connect is built using microservices architecture, delivering a faster time to market, enhanced scalability, and increased resilience through component isolation. From private cloud, multi-tenant cloud, to true on-premises, and hybrid, the unmatched deployment choices allow customers to choose the architecture that compliments their business model.
Enghouse Connect’s API approach works with leading automation applications connecting thousands of apps into workflows, opening new revenue streams, and making Enghouse Connect more versatile, flexible, and easy to use. Customers can leverage existing carriers and mix and match different carriers for different routes.
“I am more than happy to provide a testimonial on behalf of Enghouse relating to their operational and customer service. In early 2018, we changed our payroll software (to Ultipro) and researched telephone punch in/out systems. Enghouse provided a proposal and subsequently worked closely to accommodate our phone tree requests to assist our employees in clocking in/out.
In the early stages, our phone tree requests tended to be long-winded which caused higher phone charges. Enghouse again worked with us to shorten-our messages resulting in significant savings to us.
When Covid struck in the first quarter of 2020, once again Enghouse came to our rescue in 2 ways:
From our employees to our IT department to the CEO, we have appreciated Enghouse’s dedication to Ace Parking’s needs – and how quickly they’ve worked with us to satisfy our requests both operational and monetarily.
The word partnership is bandied about whether it exists or not; however, I truly feel that Enghouse is our partner – they’ve had our back through thick and thin and we intend to remain a customer for the long haul.
I am grateful for Enghouse’s assistance and would be happy to talk with you if you have any questions.”
For IT and business leaders, quickly finding a successful CX strategy can be a huge competitive differentiator. Metrigy’s real-world metrics from leading organizations, will show how to drive measurable CX improvements.