Enghouse Survey Management is a Consulting Practice that enables the implementation of comprehensive survey capabilities quickly and easily across the organization for continuous use, or just for a specific one-off requirement.
Enghouse Survey Management can be deployed within your organization or can be accessed on a service bureau basis, providing your organization with the utmost operational flexibility. As a consulting practice, Survey Management combines software and services to enable your organization to develop and refine integrated solution that can engage with customers, employees, and constituents across multi-channel touchpoints.
Customers Have a Lot to Say
Organizations should regularly survey customers to find out how they feel about the company, its products, services, and prices. It’s an efficient way to gather first-party customer data and to understand, on an individual as well as an aggregated basis, customer and employee expectations, their needs, overall perceptions, what increases or negatively impacts their experience (satisfaction) and helps identify areas for improvement or enhancement. With the rapid transition to online for everything, surveys are more important than ever to make sure organizations deliver what customers expect, the way they expect it.