It is an automated software solution that helps ensure your call center agents can contact the right people, at the time they prefer, on the devices they use, while respecting all regulations and restrictions associated with contacting customers for any reason.
SmartDial is Enghouse Interactive’s predictive dialer solution which can benefit any organization that needs to reach customers, prospects, citizens, or employees by phone or digital media.
A Predictive Dialer can help drive significant operational savings, simplify the customer experience (CX) while reducing Average Hold Time (AHT). It automates the initial customer engagement process by complementing your call center IVR with predictive dialing as the first customer point of contact with your organization. Integrate with your CRM to ensure all calls are noted in the customer file to ensure your customer profiles are as complete as possible.
By using a cloud-hosted predictive dialer, your organization can benefit from reduced up-front costs (no capital required) and the elimination of ongoing maintenance and support costs. Your organization would also benefit from centralized management including security and privacy updates.
The Enghouse Interactive Predictive Dialing solution is continuously developed, tested, and refined keeping a strong focus on existing and emerging industry regulations – compliance is always top-of-mind.
Some of the compliance features included in Enghouse Interactive’s SmartDial predictive dialing software are: