Deliver the experience that customers demand and increase their overall satisfaction while improving operational flexibility and agility.
By adding automated enabling technologies, Contact Centers can streamline the handling of highly repetitive mundane informational tasks, more efficiently. Offering Omni-Channel self-service capabilities helps to shorten engagement times and increase issue resolution rates, resulting in higher customer satisfaction rates.
Omni-Channel Self-Service now blends proven technologies with leading-edge innovations including conversational AI, highly versatile Knowledge Base, and video collaboration tools, along with bullet-proof interactive voice response (IVR), CRM integrations, speech recognition, identity authentication, and voice activation capabilities.
“I am more than happy to provide a testimonial on behalf of Enghouse relating to their operational and customer service. In early 2018, we changed our payroll software (to Ultipro) and researched telephone punch in/out systems. Enghouse provided a proposal and subsequently worked closely to accommodate our phone tree requests to assist our employees in clocking in/out.
In the early stages, our phone tree requests tended to be long-winded which caused higher phone charges. Enghouse again worked with us to shorten-our messages resulting in significant savings to us.
When Covid struck in the first quarter of 2020, once again Enghouse came to our rescue in 2 ways:
From our employees to our IT department to the CEO, we have appreciated Enghouse’s dedication to Ace Parking’s needs – and how quickly they’ve worked with us to satisfy our requests both operational and monetarily.
The word partnership is bandied about whether it exists or not; however, I truly feel that Enghouse is our partner – they’ve had our back through thick and thin and we intend to remain a customer for the long haul.
I am grateful for Enghouse’s assistance and would be happy to talk with you if you have any questions.”