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Customers using IVR
IVR Technology Simplified

Drive significant operational savings, simplify the customer experience (CX) while reducing Average Hold Time (AHT). Automate the initial customer engagement process by implementing a call center IVR for the first customer point of contact with your organization.

Transforming your contact center into an IVR call center when handling calls for basic information (locations, open hours, holiday closures, special offers, etc.) helps ensure that your highly skilled contact center agents can focus on providing customers with a great experience and the right answers for more complex and higher-value interactions.

Enghouse Interactive has a portfolio of IVR solutions that enable organizations to deploy their communication applications on a single, cost-effective platform. Whether you are a Small or Medium size business (SMB), a large-scale enterprise or multi-national organization, a telecom service provider (SP), value-added reseller (VAR), or systems integrator (SI) we can help to improve your self-service across any channel: from voice and video, SMS, to speech-enabled chatbots, mobile IVR or Artificial Intelligence (AI) enabled capabilities.

Enghouse Interactive has the IVR Solutions that help your organization deliver the services your customers demand and expect.

Check out our IVR functionality within Enghouse Interactive’s Omni-Channel Self-Service Solution.

Advantages
The Advantages of Enghouse IVR Software and Cloud IVR Solutions
Always available
Always On. Always Available
Provide optimal customer experiences 24 hours a day, 365 days a year.
Self-service
Front-End to Self-Service Capabilities
Simplifies customer access to self-service.
Reduce costs
Minimize Costs
Studies have shown reductions of over 90% for IVR calls versus agent-handled calls.
Reduce hold time
Reduces Customer Average Hold Time (AHT)
On desktop or mobile device – AHT reduced by 1-2 minutes and helps drive First Call Resolution (FCR) by 75%.
Winning CX
Improves the Customer Experience (CX)
Provide the customer with control over their experience.
Visit Omni-Channel Self-Service
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