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Enterprise contact center
The ‘Always On’ High-Availability Contact Center. Local or Global. There Are No Limitations.

Contact Center for Enterprise delivers a flexible and robust omni-channel experience that enables Contact Centers to deliver superior customer experiences (CX) by ensuring that customers reach the right resource the first time. Every time.

Leverage its advanced capabilities that increase agent productivity and effectiveness while improving overall contact center performance. Intelligently manage all omni-channel communications including voice, voicemail, email, SMS, webchat, social media, and video with ease. Deploy this contact center solution for 24/7/365 operations wherever and however it provides the greatest benefit by offering the industry’s most comprehensive range of Contact Center capabilities:

Features and Benefits
Top 9 Benefits of Enghouse Contact Center for Enterprise
Reliability
High Availability for Unmatched Reliability
Guaranteed SLA 99.999% uptime delivered through industry-leading resiliency, redundancy, and flexibility, to serve your customers with confidence 24/7/365
Security
Premium Security
SOC2, HIPAA, PCI-DSS, ISO27001 Certification guarantees customer data protection across cloud-based services
Artificial intelligence
Artificial Intelligence
Capture the Voice of the Customer, across every touchpoint in the customer journey, and understand what the issues are, and why
Video interaction
Video
See what you’ve been hearing. Leverage video to enhance the customer/agent experience, provide detailed visual instructions or to demo capabilities
Self-service
Self-Service
Prioritize high-value customers, provide them with the information they want, when they want it, how they want it, with the option to engage with a live agent if they choose to
Choice
Operational Flexibility
Deploy locally as a centralized node or globally with a multi-node architecture, integrate with a single or multiple PBX’s or UC solutions as required
Scalable
Adaptability and Scalability
Easily grow to over 10,000 agents, add or reallocate agents as needed to meet seasonal needs. Manage skills-based agent flows with ease, regardless of where they are deployed
optimization
Business Intelligence to Optimize Service
Centralized administration and business intelligence via intuitive visual dashboards provide information at a glance, with drag-and-drop flexibility, to create personalized and ad hoc reports
API integrations
Accelerate Innovation via API driven, Open-standards
Unlimited Integration of third-party applications, with any PBX, Unified Communications or, UC as a Service (UCaaS) platform, and enable the use of single or multiple telephony infrastructure providers
Contact center female employee
Deployment Options

Enghouse Interactive solutions offer multiple deployment options – choose the one that’s right for you!

Certifications & Accreditations
Enghouse works with leading industry partners and adheres to the most stringent standards.
Enghouse Resources
Analyst Report
Analyst Report
Analyst Report
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