The ‘Always On’ High-Availability Contact Center. Local or Global. There Are No Limitations.
Contact Center for Enterprise delivers a flexible and robust omni-channel experience that enables Contact Centers to deliver superior customer experiences (CX) by ensuring that customers reach the right resource the first time. Every time.
Leverage its advanced capabilities that increase agent productivity and effectiveness while improving overall contact center performance. Intelligently manage all omni-channel communications including voice, voicemail, email, SMS, webchat, social media, and video with ease. Deploy this contact center solution for 24/7/365 operations wherever and however it provides the greatest benefit by offering the industry’s most comprehensive range of Contact Center capabilities: