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Certifications & Accreditations
Enghouse works with leading industry partners and adheres to the most stringent standards.
Customer interaction
Deliver Customer Service the way Your Customer’s Want It…Anytime. Anywhere. On Any Device.

Enghouse CCaaS delivers the ultimate operational flexibility with a Cloud-Based Contact Center, providing a wide range of capabilities which are easily accessible via an intuitive web-based interface. It ensures that no matter where your agents are, you can provide the best experience to your customers while offering the industry’s most comprehensive range of Contact Center capabilities:

IBM cloud
Exemplary Cloud Resiliency and Reach

IBM Cloud provides the world-class public cloud capabilities customers need, with the operational agility they expect. Open standards based and securely protected, it provides the flexible infrastructure required by cloud-native solutions and simplifies future evolution.

Features and Benefits
Top 8 Benefits of Enghouse Contact Center as a Service
Reliability
High Reliability
Built on IBM’s industry-leading global cloud infrastructure, with resiliency, redundancy and flexibility, so that you can serve your customers with confidence
Security
Premium Security
SOC2, HIPAA, PCI-DSS, ISO27001 Certification guarantees customer data protection across cloud-based services
Artificial intelligence
Artificial Intelligence
Capture the Voice of the Customer, across every touchpoint in the customer journey, and understand what the issues are, and why
Video interaction
Video
See what you’ve been hearing. Leverage video to enhance the customer/agent experience, provide detailed visual instructions or to demo capabilities
Self-service
Self-Service
Provide customers with the information they want, when they want it, how they want it, with the option to engage with a live agent if and when they choose to
Scalable
Adaptability and Scalability
Flex agent numbers to meet seasonal needs, reallocate across campaigns as required, handle inbound, outbound and blended needs with ease, add remote agents when and where required
optimization
Business Intelligence to Optimize Service
Intuitive visual dashboards provide key information at a glance with drag-and-drop flexibility to create personalized ad hoc reports
API integrations
Accelerate Innovation via API driven, Open-standards
Unlimited Integration of third-party applications, with any PBX, Unified Communications or UC as a Service platform, and use single or multiple telephony infrastructure providers
Features and benefits
Deployment Options

Enghouse Interactive solutions offer multiple deployment options – choose the one that’s right for you!

Enghouse Collateral
One-Pager
Enghouse CCaaS One-Pager
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Brochure
Enghouse CCaaS Brochure
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Testimonials and Case Studies

Help Your Customers Help Themselves. Quickly. Easily. Efficiently. Effectively.

Video Testimonials
Nicole video testimonial';
“Enghouse had the best fit for all of our needs. Enghouse is just a great partner of ours!”
North America Nicole Reininger
Service and Support Manager, GVTC Communications
Enghouse Resources
Analyst Report
Analyst Report
Analyst Report
Featured Partner
More About Enghouse Interactive and IBM Partnership

Enghouse has partnered with IBM, helping businesses of any size transform their contact centers to modern experience centers that deliver customer loyalty with long-term growth. With their world-class Cloud infrastructure (IBM Cloud), IBM offers the infrastructure and components we need to deliver a faster, more compelling and secure journey to the Cloud.

To learn more about the Enghouse-IBM partnership, please visit Partner Spotlight: Enghouse Interactive to read the interview of our Global President, Vince Mifsud.

“This award recognizes Enghouse as an outstanding IBM Business Partner that has demonstrated innovation & creativity using the IBM Cloud platform, while delivering superior performance and growth in 2018.

This was awarded to Enghouse Interactive, a division of Enghouse Systems Limited from North America. Enghouse has jointly developed their solution, Enghouse Insights, with IBM Data Science & IBM Cloud Services teams to transform Cloud Contact Centers into Revenue Generators. This solution demonstrates an innovative use of data visualization, transforming the contact center from a cost center into a proactive strategic tool, delivering more personalized customer experiences and that drive revenue generation.”

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