“This award recognizes Enghouse as an outstanding IBM Business Partner that has demonstrated innovation & creativity using the IBM Cloud platform, while delivering superior performance and growth in 2018.
This was awarded to Enghouse Interactive, a division of Enghouse Systems Limited from North America. Enghouse has jointly developed their solution, Enghouse Insights, with IBM Data Science & IBM Cloud Services teams to transform Cloud Contact Centers into Revenue Generators. This solution demonstrates an innovative use of data visualization, transforming the contact center from a cost center into a proactive strategic tool, delivering more personalized customer experiences and that drive revenue generation.”