Enghouse CCaaS delivers the ultimate operational flexibility with a Cloud-Based Contact Center, providing a wide range of capabilities which are easily accessible via an intuitive web-based interface. It ensures that no matter where your agents are, you can provide the best experience to your customers while offering the industry’s most comprehensive range of Contact Center capabilities:
IBM Cloud provides the world-class public cloud capabilities customers need, with the operational agility they expect. Open standards based and securely protected, it provides the flexible infrastructure required by cloud-native solutions and simplifies future evolution.
The customer experience can be affected by many variables outside your control. Your agents can be the difference between keeping customers engaged with calm and empathy or escalating situations into conflicts. Learn how your agents can defuse tense situations.
It’s the new reality. No longer restricted to just being in an office, agents and supervisors can be deployed where and when they are needed, permanently or on a temporary basis. Its now easier than you think.
Drive sales, improve customer experience, and ensure compliance – automatically. Your customers are talking, are you listening?
Gain the insights you need to deliver better customer experiences with empathy. Download this guide to understand customer preferences and underlying concerns while enhancing your business’s efficiency and effectiveness.
Your contact center can provide you with the first-party data needed to accelerate the understanding of your customers. Act on it to easily personalize the Customer Experience.
Enghouse has partnered with IBM, helping businesses of any size transform their contact centers to modern experience centers that deliver customer loyalty with long-term growth. With their world-class Cloud infrastructure (IBM Cloud), IBM offers the infrastructure and components we need to deliver a faster, more compelling and secure journey to the Cloud.
To learn more about the Enghouse-IBM partnership, please visit Partner Spotlight: Enghouse Interactive to read the interview of our Global President, Vince Mifsud.
“This award recognizes Enghouse as an outstanding IBM Business Partner that has demonstrated innovation & creativity using the IBM Cloud platform, while delivering superior performance and growth in 2018.
This was awarded to Enghouse Interactive, a division of Enghouse Systems Limited from North America. Enghouse has jointly developed their solution, Enghouse Insights, with IBM Data Science & IBM Cloud Services teams to transform Cloud Contact Centers into Revenue Generators. This solution demonstrates an innovative use of data visualization, transforming the contact center from a cost center into a proactive strategic tool, delivering more personalized customer experiences and that drive revenue generation.”