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Analytics in action
Monitor. Manage. Optimize Your Infrastructure and Services.

With communications technology and services becoming increasingly complex and expensive, call accounting has become more important than ever.

The reality of remote working and hybrid work environments has impacted how organizations manage their communications assets. Many organizations haven’t implemented this type of oversight, but now need detailed insight into all the assets they own, or lease or rent. Enghouse Analytics provides accurate cost monitoring, detailed usage, ongoing resource performance (MOS, QoS) assessment and insight into how, where and when new applications are being used – or not.

Advantages
The Advantages Of Call Accounting and Business Analytics Solutions
Cost management
Cost Management and Allocation
Provides real-time and historical cost analysis, across global deployments down to individual user level
Digital channels
Network Optimization
Automated analysis of network/trunk utilization, monitoring of call routing plans
Built-in security
Fraud Alerts and Security Compliance
Configurable Alerts using choice of email, IM, or SNMP
Features and Benefits
Top 5 Benefits Of Enghouse Analytics
Cost for value
Allocates Costs Efficiently
Facilitate budgeting and management of communications costs across single or multiple sites, countries, and multiple currencies. Allocate to specific departments, cost centers, or individuals.
Analyze
Support Business Case for Migration to New Services
Extract detailed usage information on legacy platforms, identify the cost to operate trunks, identify under-utilized assets that can be decommissioned, staff usage of specific assets, and adoption rates of new applications, etc.
Visual dashboard
Simple and Efficient Service Billing
Simplify industry-specific call accounting needs and management (legal firms, managed offices, telecom operators). Reports can be scheduled and filtered to meet precise needs, with a full audit trail.
Analyze
Proteus for Microsoft Teams - Gain maximum efficiency from Microsoft Teams
Analyze usage at a granular level - tracking audio calls (Teams and PSTN), video calls, group calls, screen shares, and auto attendant dials. Report on latency jitter, packet loss, and round-trip time and calculate a Mean Opinion Score (MOS) for service quality.
Multiple devices
Optional Features
Includes mobile phone analysis, VoIP QoS analysis, personal and business call management, and PBX control features
Call center employee
Certifications & Accreditations
Enghouse works with leading industry partners and adheres to the most stringent standards.
Deployment Options

Enghouse Interactive solutions offer multiple deployment options

Enghouse Collateral
One-Pager
Analytics (Proteus) One-Pager
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Brochure
Analytics (Proteus) Brochure
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