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Why focus on call center agent training, skills optimization, and evaluation?

Because a sustained and structured commitment to training reduces turnover, increases profits, and improves customer and employee experiences, satisfaction, and willingness to recommend your products and services to others.

By training employees from the moment they join, organizations will automatically increase agent engagement by demonstrating the level of investment the organization is willing to make to ensure collective success.

As a result, the organization will further benefit from increasing first call resolution (FCR) rates, and improving the customer experience (CX), which results in reduced costs.

Advantages
The Advantages of the Enghouse Agent Improvement Solutions
Choice
Highly Flexible
Easily adaptable to any training situation or need.
Accessible on any device
Comprehensive
Provides a complete range of capabilities to help better onboard new agents, accelerate ongoing development, and enhance their skills and expertise in new areas.
Cloud-based
Accessible
Cloud-based solutions are accessible when and where needed, using any device.
Omni-channel
Complements a wide range of other technologies
Deployable with other training and workflow management technologies (WFM, WFO) to deliver training during downtimes or on a standalone basis.
Video interactions
Partner Ready
Solution developers, independent software vendors (ISV), value-added resellers (VAR), and System/Solution Integrators (SI) can easily add video training capabilities to their offerings, without the need to develop their own applications.
Deployment Options

Enghouse Interactive solutions offer multiple deployment options – choose the one that’s right for you!

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