Contact Center, Customer Interaction Solutions Leader Booking Six New Customer Rollouts Every Month
Phoenix, AZ — June 30, 2015 – Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact center solutions, today reported that it has successfully completed 250 deployments on Microsoft Skype for Business (SFB), for which the customer interaction solutions leader provides a full omni-channel communications experience both on-premise and in the cloud.
In addition, Enghouse Interactive’s footprint is growing exponentially, averaging six new rollouts every month.
“Skype for Business has the potential to revolutionize how organizations engage constituents,” said Vice President, Channel Sales, Enghouse Interactive, John De Los Reyes. “Consumers have been using Skype extensively for some time, evidenced by the more than 300 million users worldwide. Businesses are capitalizing on the opportunity to leverage the new Skype for Business service in their contact center and customer-facing communications.”
Enghouse Interactive solutions continue to fully leverage the native integration to Skype for Business, utilizing Microsoft-endorsed APIs and trusted conferences. End-users enjoy the unique combination of Enghouse Interactive solutions with their choice of SFB configurations and deployment options.
“Skype for Business will change the customer engagement paradigm, as businesses increasingly embrace new channels, such as video communications and instant messaging to interact with their patrons,” added John De Los Reyes.
Enghouse Interactive’s extensive range of solutions for Microsoft Skype for Business, including Contact Center, Quality Management and Operator Consoles, are native to Skype for Business environments and help organizations across the World improve communications, efficiency and connect with customers on their preferred channel.
“Skype for Business will usher in a new era of unified communications,” said John Cray, vice president, product management, Enghouse Interactive. “Enghouse Interactive, a member of the Microsoft Partner Network for more than a decade, continues to work diligently to provide its clients with the resources and expertise to take full advantage of Microsoft’s next-generation technology, and to deliver a truly omni-channel customer experience.”
Enghouse Interactive recently earned the Gold Application Development and Communications competencies, distinguishing itself within the top 1 percent of Microsoft’s partner ecosystem. Attaining the Microsoft Communications competencies demonstrates partner expertise in videoconferencing, voice over Internet protocol and instant messaging. For more information about Enghouse Interactive Skype for Business solutions, please visit, https://www.enghouseinteractive.com/solutions/skype-for-business/
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The Company develops the most comprehensive portfolio of interaction management solutions. Core technologies include contact center, attendant console, IVR, dialers and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 950 dedicated staff across the Company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom.
For additional information, please visit www.enghouseinteractive.com.