ATLANTA, GA–(Marketwired – Sep 26, 2016) – Today from Microsoft Ignite 2016, Enghouse Interactive unveiled a new TouchPoint Attendant for Microsoft Skype for Business, a new professional attendant and operator console solution native to Skype for Business Cloud PBX and accessible directly from Microsoft Office 365.
Absent any need for on-premise equipment, the highly interactive and graphical interface brings a gamification approach to increasing attendant and operator productivity. Menus and functions are state-dependent and devoid of unnecessary desktop clutter and redundant actions. Calls travel dynamically and change color based on a contact’s queue position and age. In addition, users are empowered with directory searching coupled with Presence in Skype for Business.
“The increasing growth of unified communications is a testament to Microsoft Skype for Business,” said John Cray, vice president of product management, Enghouse Interactive. “We are honored to team with Microsoft to support the collaboration needs of our customers.”
“This milestone achievement brings a next-generation and gamification approach to call handling that enables enhanced productivity and collaboration,” said James Skay, senior product marketing manager, Microsoft Skype for Business Developer Platform, Microsoft Corp. “We are excited to share this innovative breakthrough with both Microsoft Ignite attendees and the thousands of enterprises worldwide for which Skype for Business is the preferred call management system.”
Gartner, in its August 2016 Market Guide for Microsoft Skype for Business Contact Center Partners, has listed Enghouse Interactive as a Representative Vendor for its Skype for Business contact center solutions.
Enghouse has over 400 customers using Enghouse Interactive’s contact center products deployed in Skype for Business, totaling more than 10,000 active seats.
Enghouse Interactive will be showcasing their new TouchPoint Attendant for Skype for Business Cloud PBX in James Skay’s Skype for Business session at Microsoft Ignite on Friday, September 30th at 9am.
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About Enghouse Interactive
Enghouse Interactive (www.enghouseinteractive.com) delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio and Zeacom. Learn more at www.enghouseinteractive.com.