Product Updates focus on enhancing collaboration, operational efficiencies, and reducing cost of ownership
Phoenix, AZ — April 22, 2014 — Enghouse Interactive, developer of a comprehensive portfolio of unified communications and contact center solutions, announces the release of version 9.0 of its flagship Enghouse Contact Center: Enterprise product or CCE (formerly Syntellect CIM). CCE is a highly scalable multi-channel contact center solution for mid and large size enterprises and can be deployed on premise or in private and hybrid Cloud configurations.
CCE 9.0 introduces a new agent application for back office workers who interact directly with customers and a lightweight user interface mode for lower compute- resource footprint. This latest version also delivers new features and enhancements to iAgent, a browser based agent workspace optimized with a toolbar mode and also includes support for more 3rd party integrations. Additional features include smart deployment processes to lower the cost of operations and enhanced analytics for greater business insight.
The highlights of enhancements and capabilities in the new release are:
“CCE 9.0 was designed to significantly lower the total cost of ownership while empowering call center agents and managers to deliver greater levels of service to their customers,” says Christoph Mosing, President North America, Enghouse Interactive. “By improving agent productivity and extending the capabilities of our solutions deeper into the organization, we can offer our customers the highest levels of efficiencies and a greater return on their investment.”
To learn more about Enghouse Interactive Contact Center: Enterprise solution for mid and large size enterprises, call us at 1-800-788-9733 and ask for “Sales” to schedule a demo with one of our sales representatives.
About Enghouse Interactive
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops the mostcomprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio, and Zeacom.