Contact centre solution validated for Microsoft Lync 2010 includes attendant console functionality
Reading, UK – 15th May , 2012 – Enghouse Interactive, a leading provider of premise and cloud contact centre suites, announced today that its Intuition Enterprise solution has passed all testing requirements and is now a qualified contact centre solution for Microsoft Lync 2010. The solution includes attendant console functionality.
Intuition Enterprise provides organisations with a flexible, modular suite of contact management applications (including contact centre, attendant-operator console, IVR and call recording) that are fully integrated with the voice telephony and unified communication capabilities of Lync 2010.
“Microsoft is excited that Enghouse Interactive’s Intuition Enterprise solution for Microsoft Lync has successfully completed the Microsoft Lync ISV Qualification Program,” said Jon Morrow, Sr. Program Manager at Microsoft Corp. “Organisations across all sectors that are looking to deploy Microsoft Lync as their voice and collaboration platform can now take advantage of Enghouse Interactive’s unique all-in-one contact management solution, with the confidence that independent third-party testing provides.”
Experienced in voice application development and systems integration, Enghouse Interactive is ideally positioned to help enhance the functionality of Microsoft Lync, and help ensure tight interoperability with other back office Microsoft platforms like Microsoft Exchange and Active Directory. In addition to improving efficiencies, mutual Microsoft and Enghouse customers are realising a much quicker return on investment while IT administrators benefit from a familiar, unified infrastructure.
“We are pleased to provide our channel partners with a qualified contact centre solution for Microsoft Lync that includes attendant console functionality,” said Roland Palmqvist, product manager at Enghouse Interactive. “Intuition Enterprise extends the collaboration and communication capabilities of Lync to all parts of the business, allowing our customers to significantly improve their first-call resolution rates and customer satisfaction, in an extremely cost effective way.
“As a Microsoft Gold Certified Partner with vast knowledge of voice applications, our customers and channel partners are assured they are hiring a qualified expert to deploy Microsoft’s latest unified communications voice technologies. Our many years of expertise in customer interaction solutions, together with our extensive Microsoft Unified Communications experience, enable us to offer a truly unique service through our channel partners.”
About Enghouse Interactive
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex and Trio. Learn more at www.enghouseinteractive.com.