Contact Center Solutions Leader Recognized for Best-in-class Capabilities and Expertise, Evidenced by Technology Success and Commitment to Customers
Phoenix, AZ — March 18, 2015 – Enghouse Interactive (www.enghouseinteractive.com), developer of a comprehensive portfolio of unified communications (UC) and contact center solutions, today announced it has attained Gold Application Development and Communicationscompetencies, distinguishing itself within the top 1 percent of Microsoft’s partner ecosystem and demonstrating a “best-in-class” ability and commitment to meet Microsoft Corp. customers’ evolving needs in today’s dynamic business environment.
“By achieving a gold competency, partners have demonstrated the highest, most consistent capability and commitment to the latest Microsoft technology,” said Phil Sorgen, Corporate Vice President, Worldwide Partner Group at Microsoft Corp. “These partners have a deep expertise that puts them in the top 1 percent of our partner ecosystem, and their proficiency will help customers drive innovative solutions on the latest Microsoft technology.”
To earn a Microsoft gold competency, partners must successfully complete exams (resulting in Microsoft Certified Professionals) to prove their level of technology expertise, and then designate these certified professionals uniquely to one Microsoft competency, ensuring a certain level of staffing capacity. They also must submit customer references that demonstrate successful projects (along with implementing a yearly customer satisfaction study), meet a revenue commitment (for most gold competencies), and pass technology and/or sales assessments.
“We have enjoyed working with the Microsoft Partner Network for more than twelve years and are honored to be recognized for our commitment and excellence in supporting Microsoft Lync, as well as for our expertise in contact center and customer experience solutions,” said Enghouse Interactive President of North American Channels, Ernie Wallerstein.
Enghouse Interactive’s expansive portfolio of contact center and customer interaction solutions lead the market with advanced functionality, such as UC queuing, and offer the most powerful UC integrated contact center offering. Enghouse Interactive Communications Center (CC), which is native to the Lync environment, empowers agents with screenpops and the ability to dial from Microsoft Dynamics CRM – right out of the box. Also of note, is that by utilizing UCMA and the Trusted Conferencing platform to interoperate with Lync, Enghouse is able to deliver a user experience that is both scalable and reliable.
Earning the Application Development competency helps partners differentiate themselves as a trusted expert to their customers through development and deployment of commercial or custom applications built using core Microsoft technologies like Windows Server, Windows 8 operating systems, Windows Azure platform, Microsoft Visual Studio 2012 development system, Microsoft BizTalk Server and emerging cloud-based and web business models. By gaining access to a comprehensive set of benefits through the Application Development competency, partners can acquire new customers and help them be more productive and profitable through deployment of business applications, advanced web portals or rich client user interfaces that run on premises or in the cloud.
Attaining the Microsoft Communications competency demonstrates partner expertise in videoconferencing, voice over Internet protocol and instant messaging. Equipped with exclusive training, the latest software and support on Microsoft Lync solutions, partners help customers reduce cost of travel, real estate and facilities maintenance while gaining operational efficiencies.
The Microsoft Partner Network helps partners strengthen their capabilities to showcase leadership in the marketplace on the latest technology, to better serve customers and to easily connect with one of the most active, diverse networks in the world.
Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company develops the most comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations.
Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including Arc, CosmoCom, Datapulse, Syntellect, Telrex, Trio, and Zeacom.
For additional information, please visit www.enghouseinteractive.com.