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New information for service providers on market demand, trends and opportunities

Phoenix, AZ (October 19, 2016) – The adoption of cloud-based contact centers has been impressive, and analysts forecast record growth in the number of contact centers that have adopted the cloud model.

The value proposition and total cost of ownership for cloud contact center is strong for the end-customer as well as the Service Providers offering ‘contact center as a service’ (CCaaS.) The model meets key customer needs for flexibility, scalability, an OPEX purchase model, and dramatic reduction in the burden on their IT staff. Service providers offering CCaaS extend their customer relationships and differentiate themselves from competitors.

Please join us for a webinar with Donna Fluss of DMG Consulting, a highly regarded expert on contact center and the publisher of the authoritative analysis of this dynamic market, The Cloud-Based Contact Center Infrastructure Market Report. The webinar will discuss:

  • Cloud-based contact center solutions
  • The strength of the cloud contact center market
  • What your prospects want in a cloud service provider and how to meet their needs

Webinar Recording: YouTube, Vimeo

Register today for guidance on what Service Providers need to know to succeed in the cloud contact center market.

WHAT:           Why Cloud Based Contact Centers are Winners”

WHEN:           Wednesday, October 26, 2016 @ 10:00am ET / 3:00pm London (GMT)

WHO:              Donna Fluss, President of DMG Consulting LLC

You will not want to miss hearing the insights from Donna Fluss on why service providers are poised to take the lead in providing cloud contact center, so register here to participate in this exciting webinar.

About Enghouse Interactive

Enghouse Interactive ( delivers technology and expertise to maximize the value of every customer interaction. The company develops a comprehensive portfolio of customer interaction management solutions. Core technologies include contact center, attendant console, predictive outbound dialer, knowledge management, IVR and call recording solutions that support any telephony environment, on premise or in the cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across the company’s international operations.


Enghouse Interactive is a subsidiary of Enghouse Systems Limited, a software and services company traded on the Toronto Stock Exchange (TSX) under the symbol “ENGH.” Founded in 1984, Enghouse Systems is a consistently profitable company, which has grown both organically and through the acquisition of well-regarded specialists including AndTek, Arc, CosmoCom, Datapulse, IAT, IT Sonix, Reitek, Safeharbor, Syntellect, Telrex, Trio, Voxtron and Zeacom. Learn more at

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