Use Microsoft Teams to Enhance Collaboration in your Contact Center
Microsoft Teams plays a central role in breaking down departmental silos and enabling companies to work in a more agile, effective way. It is vital that the contact center be an integral part of this evolution, delivering a unified approach that enables agents to work more efficiently with all colleagues.
In this eBook, we provide an overview of what you need to consider when determining the Return on Investment (ROI) that the Microsoft Teams platform delivers, enabling you to build a compelling business case for integrating it with your contact center solution.
Download our FREE eBook to learn where to focus your attention when enabling your Contact Center with Microsoft Teams.
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About Enghouse Interactive
Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine. Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to Enghouse Interactive’s reputation for consistently honoring its commitments to its customers, staff, partners, and investors. Choice is reflected in the unparalleled breadth of its CX portfolio, which enables customers to choose from a wide array of solutions, whether deployed on-premise, in the cloud, or on a hybrid platform. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require. Respecting local regulatory requirements, and supporting any telephony technology, Enghouse Interactive ensures that its customers can be reached by their customers – anytime, anywhere, and via any channel.