Enghouse Interactive Americas
enghouse ucaas
Enghouse Interactive Americas
enghouse ucaas

The Collaborative Contact Center

Microsoft Teams Playbook.

As Teams quickly evolves (building on the strengths of Skype for Business) it enables organizations to intelligently manage all contact center interactions – phone calls, voice messages, email, SMS, chat, social media – using the familiar Teams interface along with all its collaboration options to:

  • Increase Revenues with prioritization of high-value customers
  • Improve Agent Engagement with its intuitive interface, enhanced tools
  • Track Productivity with real-time, visual dashboards
  • Benefit from Intelligent Skills-Based Routing improves first call resolution (FCR)
  • Use MS Dynamics CRM to improve customer responsiveness and agent productivity
  • Leverage Teams Direct Routing for integration of existing voice networks

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teams playbook

About Enghouse Interactive

We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.  

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.

Contact Us

Phone: 1-833-ENG-INTv (364-4688) Email: Hello@enghouse.com Website: www.enghouseinteractive.com

Contact Us

Phone: 1-833-ENG-INTv (364-4688) Email: Hello@enghouse.com Website: www.enghouseinteractive.com

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