As Teams quickly evolves (building on the strengths of Skype for Business) it enables organizations to intelligently manage all contact center interactions – phone calls, voice messages, email, SMS, chat, social media – using the familiar Teams interface along with all its collaboration options to:
Increase Revenues with prioritization of high-value customers
Improve Agent Engagement with its intuitive interface, enhanced tools
Track Productivity with real-time, visual dashboards
Benefit from Intelligent Skills-Based Routing improves first call resolution (FCR)
Use MS Dynamics CRM to improve customer responsiveness and agent productivity
Leverage Teams Direct Routing for integration of existing voice networks
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About Enghouse Interactive
We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.
Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.