The combination of Microsoft Teams and Enghouse Interactive Customer Experience (CX) solutions creates an intuitive, highly flexible contact center that ensures a premium experience to all your users. Improve the Customer Experience using collaboration tools your staff is comfortable with while maximizing the Unified Communications (UC) investments your organization has already made, in the cloud.
Leverage Enghouse’s advanced Contact Center functionalities including skills-based routing and analytics, comprehensive call center metrics, voice and digital interaction recording, quality management, and AI-enabled solutions while effortlessly communicating with customers, subject matter experts (SME’s), back-office staff, and decision-makers.
Benefit from using the ubiquitous Teams interface with advanced collaboration capabilities across phone calls, voice messages, email, SMS, webchat, and social media to handle customer calls and resolve their issues with increased speed and accuracy.
Fully Secured UCaaS
Cloud-based, operationally optimized, and fully secured. Collaborate with piece-of-mind. Security capabilities include HIPAA, SOC2, ISO2001, PCI-DSS, End-point Security, and others.
We’ve worked with Microsoft for more than 14 years jointly leading the evolution of communications technology. During this time, over 600+ customers have trusted us to deploy our leading-edge contact centers in a Microsoft environment.