The combination of Microsoft Teams and Enghouse Interactive Customer Experience (CX) solutions creates an intuitive, highly flexible contact center that ensures a premium experience to all your users. Improve the Customer Experience using collaboration tools your staff is comfortable with while maximizing the Unified Communications (UC) investments your organization has already made, in the cloud.
Leverage Enghouse’s advanced Contact Center functionalities including skills-based routing and analytics, comprehensive call center metrics, voice and digital interaction recording, quality management, and AI-enabled solutions while effortlessly communicating with customers, subject matter experts (SME’s), back-office staff, and decision-makers.
Benefit from using the ubiquitous Teams interface with advanced collaboration capabilities across phone calls, voice messages, email, SMS, webchat, and social media to handle customer calls and resolve their issues with increased speed and accuracy.
Fully Secured UCaaS
Cloud-based, operationally optimized, and fully secured. Collaborate with piece-of-mind. Security capabilities include SOC2, PCI-DSS, End-point Security, and others.
Enghouse Interactive is proud to be in the Microsoft Technology Adoption Program (TAP) for Microsoft Teams. Microsoft has rated Enghouse Interactive in the top 1% of their Partner Ecosystem.
Instantly know who is available to help resolve a customer issue. Use threaded, persistent, and contextual chat, including private 1 to 1 or group conversations, file sharing and transfer, both internally/externally.
Enables face-to-face multi-party interactions in a robust and resilient environment. Optimized for mobile, includes “share-your screen” functionality. Up to 10,000 endpoints per video broadcast.
Benefit from Microsoft’s commitment to innovation through new functionality and ongoing feature improvements without the need for additional investment.
By using the intuitive Teams interface, its enhanced productivity tools, and real-time performance monitoring dashboards.
Easily Integrate Microsoft Dynamics CRM, Community WFM™ Workforce management solution, or other industry specific third-party apps or complimentary platforms.
Using your existing carriers/telecom providers or add additional infrastructure providers for highly strategic routes. Local PTSN termination can be provided by Microsoft as part of their Direct Routing package.
We’ve worked with Microsoft for more than 14 years jointly leading the evolution of communications technology. During this time, over 600+ customers have trusted us to deploy our leading-edge contact centers in a Microsoft environment.
“Enghouse Interactive is a longstanding successful partner of Microsoft, and is in a select group of contact center vendors in our Technology Adoption Program for Teams… Our goal is to evolve our joint solutions to maximize the value of the customer experience."
- Andrew Bybee, Principal Group Program Manager
Microsoft Calling and Meeting Ecosystem, Microsoft Corp.
Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine.
Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to Enghouse Interactive’s reputation for consistently honoring its commitments to its customers, staff, partners, and investors. Choice is reflected in the unparalleled breadth of its CX portfolio, which enables customers to choose from a wide array of solutions, whether deployed on-premise, in the cloud, or on a hybrid platform. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require.
Respecting local regulatory requirements, and supporting any telephony technology, Enghouse Interactive ensures that its customers can be reached by their customers – anytime, anywhere, and via any channel.