ContactBabel: The Inner Circle Guide To Video & Next-Generation Customer Contact
Written for businesses looking to build on customers' increasing use of video communication and messaging, as well as looking at how new technologies can transform the contact center, this independent analyst report covers:
Customer attitudes to video in the contact center
Current and expected video usage
Use cases, implementation tips and ROI for video
The rise of messaging as a new channel
Using real-time sentiment analysis
Virtual and augmented reality for customer contact
Which niche technology can break into the mainstream?
Download now to leverage video and next generation customer contact technologies in your contact center.
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About Enghouse Interactive
We are the world’s most reliable contact center technology provider. Our global brand is built on our track-record of consistently honoring our commitments – to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software and service solutions that deliver enhanced customer service and transform the contact center from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.
Globally, Enghouse Interactive’s divisions support over 10,000 customers across 100+ countries, respecting local regulatory requirements, and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.