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Mar 19, 2021 | By Helen BillinghamThe times they are a changing: how customers and agents are responding to the pandemic one year on
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Mar 12, 2021 | By Helen BillinghamDelivering the right service to today’s more demanding customers
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Mar 5, 2021 | By Helen BillinghamHow Microsoft Teams underpins hybrid working
The last year has seen unparalleled change in the contact centre, with the acceleration of remote working due to the pandemic and lockdowns. As the world continues to change and moves to more hybrid, collaborative ways of working, how can organisations ensure they are ready to better serve customers – and support their staff?
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Jan 8, 2021 | By Helen Billingham5 ways to eliminate hidden costs in your contact centre
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Jan 5, 2021 | By Helen BillinghamSpotlight on 2020: our top 10 blog posts from the year
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Nov 27, 2020 | By Helen BillinghamThe rise of the super-agent
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Oct 30, 2020 | By Helen BillinghamWhy integrating your CRM and telephony system is essential for improving customer service
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Oct 16, 2020 | By Helen BillinghamOptimising for Contact Centre Remote Working
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Sep 16, 2020 | By Helen BillinghamHow has the pandemic impacted customer experience?
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Sep 3, 2020 | By Helen BillinghamMaking contact centres greener and more sustainable
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