Select Country
Search
Contact Us

Blog

Categories
Select Category
Domains
Archives
Select Month and Year
All Posts
Displaying 20 of 114
UK Sep 30, 2021 | By Helen Billingham
How to drive recognition in your customer service team

Recognition is one of the most important factors in delivering excellent customer service, and one of the most often overlooked.

UK Sep 24, 2021 | By Helen Billingham
3 ways to turn your contact centre into a revenue generator
USA Sep 20, 2021 | By LarryE
Enghouse UC
UK Sep 17, 2021 | By Helen Billingham
The future of the contact centre is omnichannel
UK Sep 10, 2021 | By Helen Billingham
Is it too early to talk about The Grinch?

I’d like to talk about The Grinch. Whether it’s the character from the 2018 or 2000 movie or the 1957 book, we know him as the cynical and bad-tempered creature who can’t stand Christmas, tries to steal it and generally puts a dampener on all things jolly and festive.

UK Sep 6, 2021 | By Helen Billingham
5 tips for successfully migrating your contact centre to the cloud
USA Sep 3, 2021 | By LarryE
Unified Communications

Unified Communications. Contact Center Solutions. Delivered from the cloud “as a Service”… enabling you to use these capabilities together across your organization as required, with the maximum amount of operational flexibility and security possible.

UK Aug 30, 2021 | By Helen Billingham
Successfully scaling the peaks of customer service demand

Peak periods can have an outsize impact on a company’s sales and brand reputation. Relying on the flexibility of the cloud is therefore vital, ensuring that customer service scales to meet demand.

UK Jul 30, 2021 | By Helen Billingham
Understanding The Factors Driving Channel Choice In Customer Service

Consumers now have an ever-widening range of channels for interacting with companies. Getting the right balance has to start by understanding your customers. How, why and when do they want to engage with your business?

USA Jul 29, 2021 | By LarryE
Mitigate Agent, Customer, Operational and Regulatory Risk

Using the right approach will enable your organization to mitigate risk, deliver better service, protect customers and agents, and ensure that all customer contacts result in positive outcomes.

Hello world!
We use cookies to improve your browsing experience

We use cookies and similar technologies for optimal site operation and to improve user experience, analyze site traffic and for personalized advertising. By clicking or turning on an option found in “Manage Cookie Preferences”, you agree to this as outlined in our Privacy Policy. At any time, you can change your cookie preferences by clicking “Manage Cookie Preferences” or withdraw your consent altogether by clicking “Decline All”.

Manage Cookie Preferences
Decline All
Accept All
Skip to content