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Displaying 122 of 122

Apr 17, 2019 | By Larry Ekiert

Quality Management + Call Recording = Operational Excellence and Risk Reduction

Today, we’d like to give you some insight into the best practices for using omnichannel recording along with quality management in the contact center. Using the right approach will enable your organization to deliver better service, protect callers and agents and maximize the customer contacts that result in a positive outcome.

Jan 24, 2019 | By Helen Billingham

Drones at Heathrow – How to Minimise Chaos for Customers

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