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Displaying 10 of 27
Oct 27, 2021 | By LarryE
How to Understand Your Customers To Better Engage with Them

From digital natives to boomers. Anyone with a cell phone and an app, everyone expects more. Customers expect their time to be valued and that any interaction they have with your organization is efficient, leading them to their desired outcome. They also expect to be treated in a highly personalized manner.

Oct 12, 2021 | By LarryE
Delivering Better Customer Experiences (CX)

For organizations to improve their overall customer experience (CX), they must focus on how they engage with their customers, by listening understanding, and acting on what customers are telling you, and by ensuring that you’re providing your staff (front-line, back-office, and support) with the tools they need act efficiently and effectively.

Sep 20, 2021 | By LarryE
EnghouseUC
Sep 3, 2021 | By LarryE
Unified Communications
Jul 29, 2021 | By LarryE
Mitigate Agent, Customer, Operational and Regulatory Risk
Jul 7, 2021 | By LarryE
AI-Enabled Agent Assessment
Jun 25, 2021 | By Helen Billingham
8 ways technology can better support your agents
Jun 24, 2021 | By LarryE
Video – See What You’ve Been Hearing
Jun 11, 2021 | By LarryE
AI – Delivers The Benefits of a Complete Picture
May 28, 2021 | By LarryE
First-Party Data is Generated by your Contact Center

Adding first-party data to your CRM, the information can be effectively utilized by all areas enabling personalized communications.

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