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USA Jan 16, 2023 | By Alex Black
Getting customer service ready for 2023

All the signs are that 2023 will be a tough year for the world in general, with recessions adding to current geopolitical turmoil and an energy crisis. Customers are already worried by rising prices and how they can make ends meet. Unfortunately, this looks likely to get worse over the next 12 months.

UK Sep 30, 2021 | By Helen Billingham
How to drive recognition in your customer service team

Recognition is one of the most important factors in delivering excellent customer service, and one of the most often overlooked.

UK Sep 10, 2021 | By Helen Billingham
Is it too early to talk about The Grinch?

I’d like to talk about The Grinch. Whether it’s the character from the 2018 or 2000 movie or the 1957 book, we know him as the cynical and bad-tempered creature who can’t stand Christmas, tries to steal it and generally puts a dampener on all things jolly and festive.

UK Jun 25, 2021 | By Helen Billingham
8 ways technology can better support your agents
UK Jun 18, 2021 | By Helen Billingham
Designing the day

Improve your team’s performance by design. Morris Pentel look at the future of hybrid experience – what can we start to improve today?

UK Jun 4, 2021 | By Helen Billingham
Building a contact centre culture for hybrid success

Hybrid working also offers efficiency and productivity gains. There’s clearly the chance to right-size office space but contact centres can now also be more flexible.

UK May 21, 2021 | By Helen Billingham
Addressing the contact centre retention crisis
UK Apr 30, 2021 | By Helen Billingham
The importance of emotional intelligence in the contact centre
UK Apr 9, 2021 | By Helen Billingham
How collaboration tools are delivering contact centre benefits
UK Mar 26, 2021 | By Helen Billingham
5 areas where Microsoft Teams delivers ROI in your contact centre
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