ibm silver business partner

Enghouse Contact Center as a Service

AGILE - FLEXIBLE - SCALABLE CCaaS Solution

Deliver Engaging Customer Experiences

Anytime. Anywhere. Any Device

LIMITED TIME SPECIAL Enghouse CCaaS OFFER

All Pricing Includes All Required Configuration and Professional Service Costs

OFFER EXPIRES OCTOBER 31st, 2022

*Terms And Conditions Apply

Get In Touch To Take Advantage Of This Offer Today!

Enghouse CCaaS (Contact Center as a Service)

Engaging Customer Experiences on Any Device. Anywhere. Anytime.

Enghouse CCaaS delivers the ultimate operational flexibility with a Cloud-Based Contact Center, providing a wide range of capabilities which are easily accessible via an intuitive web-based interface. It ensures that no matter where your agents are, you can provide the best experience to your customers while offering the industry’s most comprehensive range of Contact Center capabilities:

Remote Agents

AI & Chatbots

Self-Service & Live Agents

Omni-Channel Communications

FEATURES OF ENGHOUSE CLOUD CALL CENTER SOFTWARE

  • Omni-channel enabled: voice, email, webchat, SMS, social media
  • Intelligent routing, universal queue, service level adherence
  • Advanced self-service, touchtone, speech, natural language
  • List-based Outbound Communications
  • Real-time reports, agent/supervisor dashboards, 360 view
  • Multi-channel and screen recording, quality management & surveys
  • Advanced integrations via open APIs and gadget-based access to client and server-side functionality.

ISO 27001 CERTIFIED

ISO 27001 CERTIFIED

DOWNLOAD BROCHURE

SOLUTION OVERVIEW & FUNCTIONALITY

TARGET USERS, APPLICATIONS & BENEFITS

Why Choose Enghouse Cloud Contact Center Solutions?

We Believe in Strong Partnerships that Enable Amazing Customer Experiences 

Reliability

We deliver on what we commit to, on time, on budget. Our focus on long term financial viability ensures that we’ll be around to support customers in the long term.

Choice

Customer needs are never static, we ensure we offer them solutions that meet their needs, with deployment modalities they want: cloud, on premises or hybrid

Ease of Doing Business

We resolve customer issues instead of creating them. We’re committed to unmatched responsiveness, with operational flexibility, agility and timeliness as a starting point.

Expertise

We have over 35 years of Contact Center Experience. Longevity is Credibility. Member of elite Microsoft Technology Adoption Program (TAD) for 13+ years. Highly certified developers, engineering and support teams with adherence to rigorous processes and industry-leading standards

Value For Money

We focus on delivering unsurpassed value at competitive prices, ensuring that we always “Do-the-Right-Thing” to maximize value for our customers

Limited Time Special CCaaS Offer

12 Month Plan

$95*

per agent / month

24 Month Plan

$85*

per agent / month

36 Month Plan

$75*

per agent / month

All Pricing Includes All Required Configuration and Professional Service Costs

  • Voice, Callback, Voice Mail 
  • Single menu with maximum 5 queues 
  • Two DID (1 production, 1 test) 
  • Carrier Services (Intelepeer, Voxbone, Press One, Bandwidth) 
  • Call Recording (90-day retention) 
  • English Only 
  • Omni-Channel 
  • One email queue 
  • One inbound SMS queue (Intelepeer) 
  • Input Onboarding 
  • Tenant and Agent Set Up 
  • Standard historical reports 
  • Agent Gadget 
  • Contact History Gadget 
  • Agent Onboarding and Train-the-trainer (max 5 participants) 
  • One go-live event 
  • First day of service support (Day 1) 

OFFER EXPIRES OCTOBER 31st, 2022

*Terms And Conditions Apply

More About Enghouse Interactive and IBM Partnership

ibm silver business partner

Enghouse has partnered with IBM, helping businesses of any size transform their contact centers to modern experience centers that deliver customer loyalty with long-term growth. With their world-class Cloud infrastructure (IBM Cloud), IBM offers the infrastructure and components we need to deliver a faster, more compelling and secure journey to the Cloud.

About Enghouse Interactive

Enghouse Interactive (EI), a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact center software, services, and video solutions, serving thousands of customers for over 35 years. Enghouse Interactive solutions enable customers to deliver winning customer experiences by transforming the contact center from a cost center into a powerful growth engine.

Enghouse Interactive’s core values – Reliability and Choice – are key differentiators in the global marketplace. Reliability speaks to Enghouse Interactive’s reputation for consistently honoring its commitments to its customers, staff, partners, and investors. Choice is reflected in the unparalleled breadth of its CX portfolio, which enables customers to choose from a wide array of solutions, whether deployed on-premise, in the cloud, or on a hybrid platform. By leveraging a broad range of technologies and capabilities based on open standards, Enghouse Interactive simplifies the advanced integrations customers require.

Respecting local regulatory requirements, and supporting any telephony technology, Enghouse Interactive ensures that its customers can be reached by their customers – anytime, anywhere, and via any channel.

Contact Us

Phone: 1-833-ENG-INTv (364-4688) Email: Hello@enghouse.com Website: enghouseinteractive.com