UCaaS and CCaaS: How Convergence Drives and Disrupts Communications
Watch this webinar to receive an overview of our new UCaaS solution and how it will deliver more value to your contact center.
Vince Mifsud (EI) , Robin Gareiss, (Metrigy Research), Reuben Tozman, (Vidyo) and Wayne Lee (EI)
Webinar: AI, Teams UC & Video – Better Together To Optimize CX
Metrigy’s research confirms the upside in using advanced collaboration tools to enhance the Customer Experience (CX).
Robin Gareiss (Metrigy) , Jacki Tessmer (EI)
How AI-Enabled Super-Agents Improve CX
Agents become all-knowing and fully-empowered to help customers resolve their issues faster and more easily when using the right kind of AI.
Jacki Tessmer (EI), Steve Nattress, Kate Leggett, (Forrester)
Video On The Down Low: Keeping Your Online Chats Private & Secure
Video-enabled communications are the new normal, while security is the new imperative. Find out how to do both effectively.
Cara Daly & Miguel Lopes (Vidyo)
Self-Service In The Contact Center: When, How & Why Customers Self-Help
ContactBabel engages with decision makers on and off the record. Hear what’s, why and the how behind many self-service decisions.
John Cray (EI) & Steve Morrell (ContactBabel)
Microsoft Teams & the Contact Center: Collaborate to Innovate – July 2020
Metrigy has unearthed the key reasons why and how the most successful companies have deployed and now use Microsoft Teams in the Contact Center and across the organization.
Jacki Tessmer (EI), Robin Gareiss (Nemertes Research)
The Show Must Go On: How the Pandemic Changed Contact Centers Forever
ContactBabel has been tracking the contact center industry for over 10 years and identifies the key areas that have been transformed over the last year, and how best to meet tomorrow’s needs now.
Jacki Tessmer (EI), Steve Morrell (ContactBabel)
Proactive Outbound Communications: The Key to Engaging Credit Union Members
Regulations are restrictive, yet Members want more advanced services while still feeling part of a familial credit union community. Communicate better, to be better to them.
Jacki Tessmer (EI), Randy Cooper (EI), Don Arkell (CU Lending Advice)
Lessons Learned from Moving to the Cloud – July 2019
Cloud migrations can be complex yet easy – if you plan the migration properly and have the right expectations. Learn from those that have migrated successfully, to ensure your success.
John Cray (EI) & Art Schoeller (Forrester)
Do You Really Hear the Voice of Your Customers – May 2019
Listen to your customers at every touchpoint along the customer journey. Quickly understand what they need and expect, and how best to deliver on those expectation by understanding their comments in the right context.
John Cray (EI)
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