Enghouse Interactive Privacy Policy

Enghouse Interactive (and its subsidiary brands including: Arc, CosmoCom, Datapulse, Syntellect, Telrex and Trio) respects your privacy and is committed to protecting the personal information that you share with us. Generally, you can browse through our website(s) without giving us any information about yourself. When we do need your personal information to provide services that you request or when you choose to provide us with your personal information, this policy describes how we collect and use your personal information.


 

Information collection

Personal information means any information that may be used to identify an individual, including, but not limited to, a first and last name, email address, a home, postal or other physical address, other contact information, title, birth date, gender, occupation, industry, personal interests, and other information when needed to provide a service you requested.

When you browse this website, you do so anonymously, unless you have previously indicated that you wish Enghouse Interactive to remember your personal information or login and password. Enghouse Interactive logs your IP address (the Internet address of your computer) to give an idea of which part of the Website you visit and how long you spend there. But your IP address is not linked to any personal information unless you have logged onto this website. Like many other commercial websites, the Enghouse Interactive website may use a standard technology called a "cookie" to collect information about how you use the site. Please go to "Cookies and tracking information" below for more information.


Enghouse Interactive collects personal information when you register for a whitepaper, case study, webcast, eNewsletter or other download, when you use certain Enghouse Interactive products or services, when you register to attend a seminar or participate in an online survey, when you ask to be included in an email or other mailing list, or you submit an entry for a sweepstakes or other promotions, or when you submit your personal information to Enghouse Interactive for any other reason. From time-to-time, Enghouse Interactive receives personal information from business partners and vendors. Enghouse Interactive only uses such information if it has been collected in accordance with acceptable privacy practices consistent with this Policy and applicable laws.


Notice

When personal information is collected, Enghouse Interactive will not transfer your personal information to third parties without your consent, except under the limited conditions described under the discussion entitled "Information sharing and disclosure" below.


If you choose to provide Enghouse Interactive with your personal information, Enghouse Interactive may only transfer that information, within Enghouse Interactive or to Enghouse Interactive's third party service providers with your permission. Upon receiving your permission, Enghouse Interactive may transfer your information across borders and from your country or jurisdiction to other countries or jurisdictions around the world.


Enghouse Interactive will always give you the opportunity to "opt-out" of receiving direct marketing or market research information. This means Enghouse Interactive assumes you have given your consent to collect and use your information in accordance with this Policy unless you take affirmative action to indicate that you do not consent, for instance by clicking or checking the appropriate option or box at the point of collection. In some cases, when applicable, Enghouse Interactive will provide you with the opportunity to "opt-in." This means Enghouse Interactive will require your affirmative action to indicate your consent before your information is used for purposes other than the purpose for which it was submitted.


From time-to-time, Enghouse Interactive may be required to provide Personally Identifiable Information in response to a court order, subpoena, or government investigation. Enghouse Interactive also reserves the right to report to law enforcement agencies any activities that Enghouse Interactive, in good faith, believes to be unlawful. Enghouse Interactive may release certain Personally Identifiable Information when Enghouse Interactive believes that such release is reasonably necessary to enforce or apply Terms and Conditions or to protect the rights, property, and safety of others and ourselves.


Cookies and tracking technology

A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a user ID that the site uses to track the pages you've visited, but the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. Some parts of Enghouse Interactive 's website use cookies to track user traffic patterns. Enghouse Interactive does this in order to determine the usefulness of the website information to users and to see how effective the navigational structure is in helping users reach that information.


Enghouse Interactive may use a cookie when you register for a whitepaper, case study, webcast, eNewsletter or other download, when you use certain Enghouse Interactive products or services, when you register to attend a seminar or participate in an online survey, when you ask to be included in an email or other mailing list, or you submit an entry for a sweepstakes or other promotions, or when you submit your personal information to Enghouse Interactive for any other reason. Generally you will be notified of this occurrence, or have the option not to allow a cookie.


If you prefer not to receive cookies while browsing our website, you can set your browser to warn you before accepting cookies and refuse the cookie when your browser alerts you to its presence. You can also refuse all cookies by turning them off in your browser, although you may not be able to take full advantage of Enghouse Interactive's website if you do so. In particular, you may be required to accept cookies in order to complete certain actions on our website. You do not need to have cookies turned on, however, to use/navigate through many parts of this website, except access to certain webpages may require a login and password.

How Enghouse Interactive uses information collected

Enghouse Interactive uses information for several general purposes: to fulfill your requests for certain products and services, to personalize your experience on the website, to keep you up-to-date on the latest product announcements, software updates, special offers or other information Enghouse Interactive thinks you'd like to hear about either from Enghouse Interactive or from its business partners, and to better understand your needs and provide you with better services. Enghouse Interactive may also use your information to send you, or to have business partners send you, direct marketing, or email marketing information or contact you for market research.


Information sharing and disclosure

Because Enghouse Interactive is a global company, your personal information may be shared with other Enghouse Interactive offices around the world. All such entities are governed by this Privacy Policy or are bound by the appropriate confidentiality and data transfer agreements.


Your personal information is never shared outside Enghouse Interactive without your permission, except under conditions explained below. Inside Enghouse Interactive, data is stored in controlled servers with limited access. Your information may be stored and processed in the United States or any other country where Enghouse Interactive, its subsidiaries, affiliates or agents are located.


Enghouse Interactive may send your personal information to other companies or people under any of the following circumstances:


  • When Enghouse Interactive has your consent to share the information;
  • When Enghouse Interactive needs to share your information to provide the product or service you have requested;
  • When Enghouse Interactive needs to send the information to companies who work on behalf of Enghouse Interactive to provide a product or service to you (Enghouse Interactive will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose); or
  • When Enghouse Interactive wants to keep you up-to-date on the latest product announcements, software updates, special offers or other information Enghouse Interactive thinks you'd like to hear about either from Enghouse Interactive or from business partners (unless you have opted out of these types of communications).

Enghouse Interactive will also disclose your personal information if required to do so by law, to enforce our Terms of Use, or in urgent circumstances, to protect personal safety, the public or Enghouse Interactive's websites.


Your ability to review and delete your account and information

You may request deletion of your Enghouse Interactive account or any of your personal information held by Enghouse Interactive by sending an email to info.ei@enghouse.com.


Data security

Your Enghouse Interactive account information is password-protected for your privacy and security. Enghouse Interactive safeguards the security of the data you send with physical, electronic, and managerial procedures. In certain areas of this website, Enghouse Interactive uses industry-standard SSL-encryption to enhance the security of data transmissions. While Enghouse Interactive strives to protect your personal information, it cannot ensure the security of the information you transmit to Enghouse Interactive, and so Enghouse Interactive urges you to take every precaution to protect your personal data when you are on the Internet. Change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser.


Children and privacy

This websites does not target and is not intended to attract children under the age of 13. Enghouse Interactive does not knowingly solicit personal information from children under the age of 13 or send them requests for personal information.


Third party sites

Enghouse Interactive's website contains links to other sites. Enghouse Interactive does not share your personal information with those websites and is not responsible for their privacy practices. Enghouse Interactive encourages you to learn about the privacy policies of those companies.


This website may contain links to websites operated by other companies. Some of these third-party sites may be co-branded with an Enghouse Interactive logo, even though they are not operated or maintained by Enghouse Interactive. Although Enghouse Interactive chooses business partners carefully, Enghouse Interactive is not responsible for the privacy practices of websites operated by third parties that are linked to this site. Once you have left this website, you should check the applicable privacy policy of the third party website to determine how they will handle any information they collect from you.


Changes to this privacy policy

Enghouse Interactive will amend this policy from time to time. If Enghouse Interactive makes any substantial changes in the way it uses your personal information Enghouse Interactive will make that information available by posting a notice on this site.


Questions

If you have questions or concerns about the collection, use, or disclosure of your personal information, please email info.ei@enghouse.com.